minor✓ Resolved

SMS Delivery Delays from Twilio to MTS Russia

SendGrid•2026-09-19 11:30 UTC

Status

resolved

Duration

5h 10m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2026-09-19 16:40 UTC

This incident has been resolved.

monitoring2026-09-19 14:40 UTC

We have observed a recovery in SMS delivery from Twilio to MTS network subscribers in Russia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

investigating2026-09-19 14:35 UTC

Twilio customers may be experiencing SMS delivery delays from Twilio to MTS network subscribers in Russia. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

investigating2026-09-19 12:33 UTC

Twilio customers may be experiencing SMS delivery delays from Twilio to MTS network subscribers in Russia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigating2026-09-19 11:30 UTC

Twilio customers may be experiencing SMS delivery delays from Twilio to MTS network subscribers in Russia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID

c351d637-4097-46c6-9535-95e802ea821d

External ID

513j7mvlzw0x

🕐 Started

2026-09-19 11:30 UTC

🔄 Last Updated

2026-09-19 16:40 UTC

✓ Resolved

2026-09-19 16:40 UTC

MINOR

Impact Level

5h 10m

Total Duration

Status Updates

Affected Components

SMS, Europe

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