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none✓ Resolved

Virtual Account perfomance degradation (UK and Europe)

Plaid•Mon, Jul 27, 2026, 04:34 PM
Status
resolved
Duration
16h 11m
Updates
4
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedTue, Jul 28, 2026, 08:45 AM
This incident has been resolved.
monitoringMon, Jul 27, 2026, 10:09 PM
We are observing improved performance and services are returning to normal operations. We are closely monitoring our systems as we recover.
identifiedMon, Jul 27, 2026, 08:35 PM
The incident is ongoing and we are working with our partner to restore service. You may continue to see issues with Refunds and Payouts. Settlement webhooks for pay-ins are also impacted.
identifiedMon, Jul 27, 2026, 05:55 PM
We have identified the root cause of the issue and are actively working to mitigate the impact. This is also impacting payments transitioning to SETTLED status.
investigatingMon, Jul 27, 2026, 04:34 PM
We are currently experiencing elevated error rates for Payouts/Refunds API calls. We are actively investigating and working to mitigate this issue.

📊 TECHNICAL DETAILS

Internal ID
c19eaae4-99a6-4612-af35-58094f9b4b61
External ID
01KYJ6TD1C6KBAE2VSZ17Z9XEW
🕐 Started
Mon, Jul 27, 2026, 04:34 PM
🔄 Last Updated
Tue, Jul 28, 2026, 08:45 AM
✓ Resolved
Tue, Jul 28, 2026, 08:45 AM
NONE
Impact Level
16h 11m
Total Duration
4
Status Updates
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