minor✓ Resolved

SMS Delivery Delays and Failures from Twilio Phone Numbers to Claro Chile

Twilio•2026-06-12 06:29 UTC

Status

resolved

Duration

6h 50m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2026-06-12 13:20 UTC

This incident has been resolved.

monitoring2026-06-12 11:35 UTC

We have observed a recovery in SMS delivery from Twilio Phone Numbers to Claro network subscribers in Chile and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

investigating2026-06-12 09:30 UTC

Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Claro network subscribers in Chile. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

investigating2026-06-12 07:30 UTC

Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Claro network subscribers in Chile. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigating2026-06-12 06:29 UTC

Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Claro network subscribers in Chile. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID

c0a5edd4-a917-4c38-8766-c956170a3928

External ID

vn5jbxhrtssv

🕐 First reported

2026-06-12 06:29 UTC

🔄 Last Updated

2026-06-12 13:20 UTC

✓ Resolved

2026-06-12 13:20 UTC

MINOR

Impact Level

6h 50m

Total Duration

Status Updates

Affected Components

SMS, Latin America

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