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minor✓ Resolved
SMS Delivery Receipt Delays from Twilio to Globe Philippines
Status
resolved
Duration
2h 32m
Updates
2
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedTue, Apr 28, 2026, 03:40 AM
This incident has been resolved.
monitoringTue, Apr 28, 2026, 01:36 AM
We have observed a recovery in SMS delivery receipts from Twilio to Globe network subscribers in the Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingTue, Apr 28, 2026, 01:07 AM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Globe network subscribers in the Philippines. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
📊 TECHNICAL DETAILS
Internal ID
c077718b-2cca-4160-9241-19f202659005
External ID
7jtwh60j2vpt
🕐 Started
Tue, Apr 28, 2026, 01:07 AM
🔄 Last Updated
Tue, Apr 28, 2026, 03:40 AM
✓ Resolved
Tue, Apr 28, 2026, 03:40 AM
MINOR
Impact Level
2h 32m
Total Duration
2
Status Updates
Affected Components
SMS, APAC
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