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major✓ Resolved

Confluence presenting users with lost connection errors when attempting to edit content

Confluence•
Status
resolved
Duration
40m
Updates
3
Coverage
0 articles

INCIDENT TIMELINE

✓ Resolved
This incident has been resolved.
resolved
Our team has been able to confirm that customers should no longer be experiencing the error while attempting to edit using Confluence. We apologize for any inconvenience this may have caused. This issue is now resolved.
monitoring
Our team has reverted a recent change that is suspected to have caused these errors, and have seen instances of these error messages to decrease. We are continuing to monitor and will update when this issue is confirmed to be resolved.
investigating
We are aware of some customers being impacted by an error in Confluence while attempting to edit content stating 'We've lost our connection to you. Your changes will be saved when we reconnect. Trying to reconnect...'. Our team is investigating with urgency and will provide another update within an hour.

📊 TECHNICAL DETAILS

Internal ID
c008ed69-67a2-4fb0-996b-1273f181685c
External ID
g4m2kyd2ysbf
🕐 Started
🔄 Last Updated
✓ Resolved
MAJOR
Impact Level
40m
Total Duration
3
Status Updates
Affected Components
View ContentiOS AppCreate and EditAndroid AppCommentsAuthentication and User ManagementSearchAdministrationNotificationsMarketplace AppsPurchasing & LicensingSignupConfluence AutomationsCloud to Cloud Migrations - Copy Product DataServer to Cloud Migrations - Copy Product Data
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