← Back to Twilio History
minor✓ Resolved

SMS Delivery Delays from Twilio to Airtel Kenya

Twilio•Fri, Jun 19, 2026, 07:58 AM
Status
resolved
Duration
11h 31m
Updates
6
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedFri, Jun 19, 2026, 07:30 PM
This incident has been resolved.
monitoringFri, Jun 19, 2026, 03:17 PM
We have observed a recovery in SMS delivery from Twilio to Airtel network subscribers in Kenya and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringFri, Jun 19, 2026, 01:17 PM
We have observed a recovery in SMS delivery from Twilio Phone Numbers to Airtel network subscribers in Kenya and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedFri, Jun 19, 2026, 11:39 AM
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Airtel network subscribers in Kenya. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedFri, Jun 19, 2026, 09:39 AM
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Airtel network subscribers in Kenya. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedFri, Jun 19, 2026, 08:38 AM
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Airtel network subscribers in Kenya. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingFri, Jun 19, 2026, 07:58 AM
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Airtel network subscribers in Kenya. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
bffab915-cbf9-4763-b640-3efec5e6e131
External ID
3h2hlx2fy3tn
🕐 Started
Fri, Jun 19, 2026, 07:58 AM
🔄 Last Updated
Fri, Jun 19, 2026, 07:30 PM
✓ Resolved
Fri, Jun 19, 2026, 07:30 PM
MINOR
Impact Level
11h 31m
Total Duration
6
Status Updates
Affected Components
SMS, Middle East & Africa
REQUEST COVERAGE
No article has been written for this incident yet. When 100 people request coverage, we automatically generate one.
0 / 100 requests100 more needed