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minor✓ Resolved

SMS Delivery Delays and Failures from a Subset of Twilio Long Codes to Telekom South Africa

TwilioMon, Jun 22, 2026, 05:52 PM
Status
resolved
Duration
12h 8m
Updates
6
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedTue, Jun 23, 2026, 06:01 AM
This incident has been resolved.
monitoringTue, Jun 23, 2026, 03:01 AM
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Telekom network subscribers in South Africa and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringTue, Jun 23, 2026, 12:56 AM
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Telekom network subscribers in South Africa and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedMon, Jun 22, 2026, 08:54 PM
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to Telekom network subscribers in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedMon, Jun 22, 2026, 06:53 PM
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to Telekom network subscribers in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedMon, Jun 22, 2026, 05:53 PM
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to Telekom network subscribers in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingMon, Jun 22, 2026, 05:52 PM
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to Telekom network subscribers in South Africa. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
bf493a6c-ae03-48ec-a155-79564f7a7aa4
External ID
140ykhx42trt
🕐 Started
Mon, Jun 22, 2026, 05:52 PM
🔄 Last Updated
Tue, Jun 23, 2026, 06:01 AM
✓ Resolved
Tue, Jun 23, 2026, 06:01 AM
MINOR
Impact Level
12h 8m
Total Duration
6
Status Updates
Affected Components
SMS, Middle East & Africa
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