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minor✓ Resolved

SMS Delivery Delays from a Subset of Twilio Short Codes to Multiple Networks in Colombia

SendGrid•
Status
resolved
Duration
8h 16m
Updates
6
Coverage
0 articles

INCIDENT TIMELINE

✓ Resolved
This incident has been resolved.
monitoring
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to multiple network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hour or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to multiple network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to multiple network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Tigo network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Tigo network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
bf353926-5fea-42ab-a5cc-51d9cd119cd0
External ID
mf27hcwr9nqc
🕐 Started
🔄 Last Updated
✓ Resolved
MINOR
Impact Level
8h 16m
Total Duration
6
Status Updates
Affected Components
SMS, Latin America
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