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minor✓ Resolved

SMS Delivery Delays from Twilio Phone Numbers to Airtel Kenya

Twilio•Thu, May 21, 2026, 04:49 PM
Status
resolved
Duration
3h 25m
Updates
3
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedThu, May 21, 2026, 08:15 PM
This incident has been resolved.
monitoringThu, May 21, 2026, 06:11 PM
We have observed a recovery in SMS delivery from Twilio Phone Numbers to Airtel network subscribers in Kenya and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedThu, May 21, 2026, 05:15 PM
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Airtel network subscribers in Kenya. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingThu, May 21, 2026, 04:49 PM
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Airtel network subscribers in Kenya. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
bf019d5b-ad5f-45be-b5b4-1881dd53311d
External ID
wx3b4jy9y5lk
🕐 Started
Thu, May 21, 2026, 04:49 PM
🔄 Last Updated
Thu, May 21, 2026, 08:15 PM
✓ Resolved
Thu, May 21, 2026, 08:15 PM
MINOR
Impact Level
3h 25m
Total Duration
3
Status Updates
Affected Components
SMS, Middle East & Africa
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