minor✓ Resolved

Support Helpdesk Availability Issues

Cloudflare•2026-10-23 03:03 UTC

Status

resolved

Duration

6h 39m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2026-10-23 09:42 UTC

This incident has been resolved.

resolved2026-10-23 09:42 UTC

This incident has been resolved.

monitoring2026-10-23 06:37 UTC

A fix has been implemented and we are monitoring the results.

identified2026-10-23 05:56 UTC

We are continuing to work on a fix for the issue.

identified2026-10-23 04:43 UTC

We are continuing to work on a fix for the issue.

identified2026-10-23 03:37 UTC

Support portal, live chat support and emergency telephone line are still unavailable due to the ongoing helpdesk provider outage. Customers may experience issues submitting or viewing tickets/chats, and overall response times may be delayed. 

Customers with urgent issues should revert to using the support email address (backupsupport@cloudflare.com).

investigating2026-10-23 03:03 UTC

Our helpdesk provider is currently experiencing issues, and as such customers might encounter errors while submitting or viewing tickets. Responses on customer inquiries may be delayed during this time.

📊 TECHNICAL DETAILS

Internal ID

bee25e7e-3d97-4741-a7dd-c60fe900ee58

External ID

8m9a1fjjwxp5

🕐 Started

2026-10-23 03:03 UTC

🔄 Last Updated

2026-10-23 09:42 UTC

✓ Resolved

2026-10-23 09:42 UTC

MINOR

Impact Level

6h 39m

Total Duration

Status Updates

Affected Components

Support Site

REQUEST COVERAGE

No article has been written for this incident yet. When 100 people request coverage, we request generation of one.

0 / 100 requests100 more needed