Resolved Service Disruption

This incident has been resolved.

Okta is currently experiencing an issue with the service. We are actively investigating and will update this message with more information as soon as we have it. RESOLVED: An issue impacting syslog accessibility in all Okta Cells has been identified and fixed. Service has been restored to normal. ROOT CAUSE ANALYSIS: On On July 11th, at approximately 10:47 AM PDT Okta detected System Logs access failures across all cells. Upon investigation, Okta determined that the issue was caused by an expired Certificate Revocation List (CRL), which had been updated in the certificate keystore repository, but had not been synced across System Logs storage infrastructure. This resulted in certificate validation failures when users attempted to access System Logs. At 11:06 AM PDT, Okta updated the CRL across all cells. Errors started clearing as the change was applied and caches were progressively refreshed. At approximately 11:28 AM PDT, all errors had been cleared. Okta is implementing additional monitoring and alerting to further enhance detection of similar CRL errors in the future. We are also implementing additional process changes and tooling to prevent similar CRL-related certificate validation errors in the future.