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minor✓ Resolved

SMS Delivery Failures from Twilio Phone Numbers to AT&T Mexico

Twilio•Thu, May 14, 2026, 09:07 PM
Status
resolved
Duration
12 minutes
Updates
2
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedThu, May 14, 2026, 09:20 PM
This incident has been resolved.
identifiedThu, May 14, 2026, 09:10 PM
Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to AT&T network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingThu, May 14, 2026, 09:07 PM
Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to AT&T network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
bebb24a0-05fd-4987-816d-51968a410b0d
External ID
knx91r7vjy8q
🕐 Started
Thu, May 14, 2026, 09:07 PM
🔄 Last Updated
Thu, May 14, 2026, 09:20 PM
✓ Resolved
Thu, May 14, 2026, 09:20 PM
MINOR
Impact Level
12 minutes
Total Duration
2
Status Updates
Affected Components
SMS, Latin America
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