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minor✓ Resolved

MMS Delivery Failures from a Subset of Twilio Long Codes to Liberty Media Puerto Rico

Twilio•Mon, May 4, 2026, 08:49 PM
Status
resolved
Duration
5 hours
Updates
7
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedTue, May 5, 2026, 01:50 AM
This incident has been resolved.
monitoringTue, May 5, 2026, 12:47 AM
We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to Liberty Media network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringMon, May 4, 2026, 10:47 PM
We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to Liberty Media network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedMon, May 4, 2026, 10:13 PM
Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Long Codes to Liberty Media network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedMon, May 4, 2026, 09:15 PM
We are continuing to work on a fix for this issue.
identifiedMon, May 4, 2026, 09:13 PM
We are continuing to work on a fix for this issue.
identifiedMon, May 4, 2026, 09:06 PM
Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Long Codes to Liberty Media network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingMon, May 4, 2026, 08:49 PM
Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Long Codes to Liberty Media network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
be900569-71fe-45f6-9473-8a9832f4b0d8
External ID
0l0507jt565l
🕐 Started
Mon, May 4, 2026, 08:49 PM
🔄 Last Updated
Tue, May 5, 2026, 01:50 AM
✓ Resolved
Tue, May 5, 2026, 01:50 AM
MINOR
Impact Level
5 hours
Total Duration
7
Status Updates
Affected Components
MMS Long Code, North America
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