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minor✓ Resolved
SMS Delivery Delays from Twilio to MTN in Multiple Countries
Status
resolved
Duration
6h 38m
Updates
7
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedMon, Jul 13, 2026, 10:30 PM
This incident has been resolved.
monitoringMon, Jul 13, 2026, 08:52 PM
We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in multiple countries and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedMon, Jul 13, 2026, 06:54 PM
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to MTN network subscribers in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedMon, Jul 13, 2026, 06:53 PM
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to MTN network subscribers in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedMon, Jul 13, 2026, 04:53 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedMon, Jul 13, 2026, 04:52 PM
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to MTN network subscribers in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedMon, Jul 13, 2026, 03:52 PM
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to MTN network subscribers in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
identifiedMon, Jul 13, 2026, 03:51 PM
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to MTN network subscribers in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
📊 TECHNICAL DETAILS
Internal ID
be710d0d-e580-4b9b-ad17-5a7d112ade33
External ID
9p2vq4z2pv6v
🕐 Started
Mon, Jul 13, 2026, 03:51 PM
🔄 Last Updated
Mon, Jul 13, 2026, 10:30 PM
✓ Resolved
Mon, Jul 13, 2026, 10:30 PM
MINOR
Impact Level
6h 38m
Total Duration
7
Status Updates
Affected Components
SMS, APACSMS, Middle East & Africa
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