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minor✓ Resolved
Customer Low Balance Notification and Automatic Recharge of Balance Is Not Working
Status
resolved
Duration
18h 15m
Updates
10
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedWed, May 13, 2026, 11:25 AM
This incident has been resolved.
monitoringWed, May 13, 2026, 08:54 AM
Our engineers have implemented a fix and we are now seeing billing processing as expected. We continue monitoring system performance and will provide another update in 8 hours or as soon as more information becomes available.
monitoringWed, May 13, 2026, 04:54 AM
Our engineers have implemented a fix and we are now seeing billing processing as expected. We continue monitoring system performance and will provide another update in 4 hours or as soon as more information becomes available.
monitoringWed, May 13, 2026, 01:03 AM
Our engineers have implemented a fix and we are now seeing billing processing as expected. We continue monitoring system performance and will provide another update in 4 hours or as soon as more information becomes available.
monitoringTue, May 12, 2026, 11:02 PM
Our engineers have implemented a fix and we are now seeing billing processing as expected. We continue monitoring system performance and will provide another update in 2 hours or as soon as more information becomes available.
monitoringTue, May 12, 2026, 09:01 PM
Our engineers have implemented a fix and we are now seeing billing processing as expected. We continue monitoring system performance and will provide another update in 2 hours or as soon as more information becomes available.
monitoringTue, May 12, 2026, 07:05 PM
Our engineers have implemented a fix and we are now seeing billing processing as expected. We are monitoring system performance and will provide another update in 2 hours or as soon as more information becomes available.
identifiedTue, May 12, 2026, 06:24 PM
Our engineering team has identified an issue affecting customer low balance notifications and the automatic balance recharge feature. We are actively working to deploy a fix. We will provide an update in 1 hour, or sooner if additional information becomes available.
investigatingTue, May 12, 2026, 06:05 PM
We are still investigating an issue affecting customer low balance notifications and the automatic balance recharge feature. We are actively working to deploy a fix. We will provide an update in 2 hours, or sooner if additional information becomes available.
investigatingTue, May 12, 2026, 05:29 PM
Our engineering team has identified an issue affecting customer low balance notifications and the automatic balance recharge feature. We are actively working to deploy a fix. We will provide an update in 1 hour, or sooner if additional information becomes available.
investigatingTue, May 12, 2026, 05:09 PM
Our monitoring systems have detected a potential issue with Credit cards will not be charged for PAYG. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
📊 TECHNICAL DETAILS
Internal ID
be6db932-883c-4532-a077-c172f255ab3a
External ID
fgzbth9k6pw5
🕐 Started
Tue, May 12, 2026, 05:09 PM
🔄 Last Updated
Wed, May 13, 2026, 11:25 AM
✓ Resolved
Wed, May 13, 2026, 11:25 AM
MINOR
Impact Level
18h 15m
Total Duration
10
Status Updates
Affected Components
Billing
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