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minor✓ Resolved
Voice Call Failures from a Subset of Twilio Phone Numbers to Verizon United States
Status
resolved
Duration
2h 34m
Updates
4
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedWed, Sep 9, 2026, 08:25 PM
This incident has been resolved.
monitoringWed, Sep 9, 2026, 08:14 PM
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringWed, Sep 9, 2026, 06:13 PM
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingWed, Sep 9, 2026, 05:53 PM
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingWed, Sep 9, 2026, 05:51 PM
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
📊 TECHNICAL DETAILS
Internal ID
bdabe160-2ae7-486b-a471-890a7459dbd0
External ID
54zfcdlrjn86
🕐 Started
Wed, Sep 9, 2026, 05:51 PM
🔄 Last Updated
Wed, Sep 9, 2026, 08:25 PM
✓ Resolved
Wed, Sep 9, 2026, 08:25 PM
MINOR
Impact Level
2h 34m
Total Duration
4
Status Updates
Affected Components
Voice, North America
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