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minor✓ Resolved

SMS Delivery Delays from Twilio to Rakuten Japan

Twilio•Mon, Mar 2, 2026, 04:27 PM
Status
resolved
Duration
5h 32m
Updates
4
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedMon, Mar 2, 2026, 10:00 PM
This incident has been resolved.
monitoringMon, Mar 2, 2026, 07:58 PM
We have observed a recovery in SMS delivery from Twilio to Rakuten network subscribers in Japan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedMon, Mar 2, 2026, 06:27 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to Rakuten network subscribers in Japan. Our team is actively working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedMon, Mar 2, 2026, 05:27 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to Rakuten network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingMon, Mar 2, 2026, 04:27 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to Rakuten network subscribers in Japan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
bd67c54f-099a-4510-94ca-d1a34e49b65e
External ID
b3ct7v13wz6l
🕐 Started
Mon, Mar 2, 2026, 04:27 PM
🔄 Last Updated
Mon, Mar 2, 2026, 10:00 PM
✓ Resolved
Mon, Mar 2, 2026, 10:00 PM
MINOR
Impact Level
5h 32m
Total Duration
4
Status Updates
Affected Components
SMS, APAC
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