minor✓ Resolved

SMS Delivery Failures from Twilio to Vivo Brazil

SendGrid•2026-09-16 03:32 UTC

Status

resolved

Duration

6h 12m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2026-09-16 09:45 UTC

This incident has been resolved.

monitoring2026-09-16 07:26 UTC

We have observed a recovery in SMS delivery from Twilio to Vivo network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

monitoring2026-09-16 05:21 UTC

We have observed a recovery in SMS delivery from Twilio to Vivo network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identified2026-09-16 04:19 UTC

Twilio customers may be experiencing SMS delivery failures from Twilio to Vivo network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigating2026-09-16 03:32 UTC

Twilio customers may be experiencing SMS delivery failures from Twilio to Vivo network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID

bd2b92e3-6f68-4a21-b722-546de0e34a15

External ID

h5l3t7v7xzq4

🕐 Started

2026-09-16 03:32 UTC

🔄 Last Updated

2026-09-16 09:45 UTC

✓ Resolved

2026-09-16 09:45 UTC

MINOR

Impact Level

6h 12m

Total Duration

Status Updates

Affected Components

SMS, Latin America

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