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major✓ Resolved

SMS Delivery Receipt Delays from a Subset of Twilio Alphanumeric Numbers to T-Mobile Czech Republic

TwilioTue, May 19, 2026, 04:48 PM
Status
resolved
Duration
6h 6m
Updates
6
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedTue, May 19, 2026, 10:55 PM
This incident has been resolved.
monitoringTue, May 19, 2026, 08:59 PM
We have observed a recovery in SMS delivery receipts from a subset of Twilio Alphanumeric Numbers to T-Mobile network subscribers in the Czech Republic and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedTue, May 19, 2026, 07:58 PM
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Alphanumeric Sender IDs to T-Mobile network subscribers in the Czech Republic. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedTue, May 19, 2026, 05:56 PM
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Alphanumeric Numbers to T-Mobile network subscribers in the Czech Republic. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedTue, May 19, 2026, 04:55 PM
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Alphanumeric Sender IDs to T-Mobile network subscribers in the Czech Republic. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingTue, May 19, 2026, 04:51 PM
We are continuing to investigate this issue.
investigatingTue, May 19, 2026, 04:48 PM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to T-Mobile network subscribers in the Czech Republic. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
bd0fe3a0-2507-4f8c-b0aa-a81b0e945c97
External ID
9l8q97lj7cpc
🕐 Started
Tue, May 19, 2026, 04:48 PM
🔄 Last Updated
Tue, May 19, 2026, 10:55 PM
✓ Resolved
Tue, May 19, 2026, 10:55 PM
MAJOR
Impact Level
6h 6m
Total Duration
6
Status Updates
Affected Components
SMS, Europe
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