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minor✓ Resolved

Voice Call Audio Quality Degradation Between Twilio Phone Numbers and Multiple Networks in United Kingdom

Twilio•
Status
resolved
Duration
4h 37m
Updates
4
Coverage
0 articles

INCIDENT TIMELINE

✓ Resolved
This incident has been resolved.
identified
Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
monitoring
Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigating
Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
bd0e261d-1390-48ea-8751-74fac68775c3
External ID
36v9dgvm78zx
🕐 Started
🔄 Last Updated
✓ Resolved
MINOR
Impact Level
4h 37m
Total Duration
4
Status Updates
Affected Components
Voice, Europe
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