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minor✓ Resolved

SMS Delivery Delays from Twilio to Vivacom Bulgaria

Twilio•Sat, Aug 22, 2026, 03:20 PM
Status
resolved
Duration
4h 40m
Updates
4
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedSat, Aug 22, 2026, 08:01 PM
This incident has been resolved.
monitoringSat, Aug 22, 2026, 06:14 PM
We have observed a recovery in SMS delivery from Twilio to Vivacom network subscribers in Bulgaria and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedSat, Aug 22, 2026, 06:13 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to Vivacom network subscribers in Bulgaria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingSat, Aug 22, 2026, 04:21 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to Vivacom network subscribers in Bulgaria. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingSat, Aug 22, 2026, 03:20 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to Vivacom network subscribers in Bulgaria. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
bceaa001-7804-49b2-878e-5a51a5037283
External ID
kld3sb19sdhj
🕐 Started
Sat, Aug 22, 2026, 03:20 PM
🔄 Last Updated
Sat, Aug 22, 2026, 08:01 PM
✓ Resolved
Sat, Aug 22, 2026, 08:01 PM
MINOR
Impact Level
4h 40m
Total Duration
4
Status Updates
Affected Components
SMS, Europe
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