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minor✓ Resolved

SMS Delivery Failures and Delays Between Twilio and Multiple Networks in Brazil

Twilio•Mon, May 18, 2026, 08:36 PM
Status
resolved
Duration
3h 3m
Updates
4
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedMon, May 18, 2026, 11:40 PM
This incident has been resolved.
monitoringMon, May 18, 2026, 11:15 PM
We have observed a recovery in SMS delivery between Twilio and network subscribers on multiple networks in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringMon, May 18, 2026, 09:14 PM
We have observed a recovery in SMS delivery between Twilio Phone Numbers and multiple networks in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedMon, May 18, 2026, 08:51 PM
Twilio customers may be experiencing SMS delivery failures between Twilio and multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingMon, May 18, 2026, 08:36 PM
Twilio customers may be experiencing SMS delivery failures between Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
bc6b53cf-b430-42a2-9d38-b6fc4342027f
External ID
fymswqqbj41s
🕐 Started
Mon, May 18, 2026, 08:36 PM
🔄 Last Updated
Mon, May 18, 2026, 11:40 PM
✓ Resolved
Mon, May 18, 2026, 11:40 PM
MINOR
Impact Level
3h 3m
Total Duration
4
Status Updates
Affected Components
SMS, Latin America
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