minor✓ Resolved

1% of ChatGPT Work (mobile/web) turns are failing for existing threads

OpenAI•2026-09-11 16:22 UTC

Status

resolved

Duration

9h 37m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2026-09-12 02:00 UTC

This incident has been resolved.

monitoring2026-09-12 01:38 UTC

We have applied the mitigation and are monitoring the recovery.

monitoring2026-09-11 21:51 UTC

We have applied the mitigation and are monitoring the recovery.

investigating2026-09-11 17:17 UTC

We are investigating the issue for the listed services.

identified2026-09-11 17:16 UTC

We have identified that users are experiencing elevated errors for the impacted services.

We are working on implementing a mitigation.

investigating2026-09-11 16:22 UTC

We have identified that users are experiencing elevated errors for the impacted services.

We are working on implementing a mitigation.

Internal ID

bc28efe5-2aaa-4e37-bf9c-f884a90541cd

External ID

01M28MEQWTQJDRCRPFD9FWQ0H3

🕐 First reported

2026-09-11 16:22 UTC

🔄 Last Updated

2026-09-12 02:00 UTC

✓ Resolved

2026-09-12 02:00 UTC

MINOR

Impact Level

9h 37m

Total Duration

Status Updates

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