minor✓ Resolved

Event Processing Delays

PagerDuty•2026-09-16 14:35 UTC

Status

resolved

Duration

32m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2026-09-16 15:08 UTC

This incident has been resolved.

resolved2026-09-24 21:34 UTC

Summary
On September 16, 2026, between 14:12 UTC and 15:05 UTC, PagerDuty experienced an incident in our US service region that delayed event processing and notification delivery and degraded our web application and REST API. During this window, a small subset of incident...

resolved2026-09-16 15:08 UTC

We have resolved an incident where some PagerDuty customers in the US service region experienced issues with delayed event processing. The incident is now resolved, and there is no ongoing impact to customers. Please reach out to support@pagerduty.com</...

investigating2026-09-16 14:52 UTC

We are investigating an issue affecting event processing in the US service region. Impacted customers may experience delays in event processing. We have identified the cause of the issue and are actively implementing a fix. We will provide further updates within 20 minutes.

investigating2026-09-16 14:35 UTC

We are investigating an issue affecting event processing in the US service region. 

We will provide details and recommended actions within 15 minutes.

📊 TECHNICAL DETAILS

Internal ID

bbecb8a2-6ca2-4d1d-b4ca-282ff11c382a

External ID

POUGXOF

🕐 Started

2026-09-16 14:35 UTC

🔄 Last Updated

2026-09-24 21:34 UTC

✓ Resolved

2026-09-16 15:08 UTC

MINOR

Impact Level

32m

Total Duration

Status Updates

Affected Components

Events API (US)Schedules and Escalation Policies (US)Web Application (US)Responder Requests (US)SMS (US)Voice (US)Email (US)Push (US)REST API (US)

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