minor✓ Resolved

SMS and MMS Delivery Delays from Twilio to Altice United States

Twilio•2026-10-30 00:10 UTC

Status

resolved

Duration

22h 6m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2026-10-30 22:15 UTC

This incident has been resolved.

resolved2026-10-30 22:15 UTC

The incident has been resolved and SMS and MMS delivery from Twilio to Altice network subscribers in the United States is operating normally.

monitoring2026-10-30 20:13 UTC

We have observed a recovery in SMS and MMS delivery from Twilio to Altice network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identified2026-10-30 15:20 UTC

Twilio customers may be experiencing SMS & MMS delivery delays from Twilio to Altice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

identified2026-10-30 07:18 UTC

Twilio customers may be experiencing SMS delivery delays from Twilio to Altice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

identified2026-10-30 03:12 UTC

Twilio customers may be experiencing SMS delivery delays from Twilio to Altice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

identified2026-10-30 01:12 UTC

Twilio customers may be experiencing SMS delivery delays from Twilio to Altice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

identified2026-10-30 00:11 UTC

Twilio customers may be experiencing SMS delivery delays from Twilio to Altice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigating2026-10-30 00:10 UTC

Twilio customers may be experiencing SMS delivery delays from Twilio to Altice network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID

bafb8f9a-8f69-4234-9630-c52b08c45598

External ID

4qkgscmjs8ss

🕐 Started

2026-10-30 00:10 UTC

🔄 Last Updated

2026-10-30 22:15 UTC

✓ Resolved

2026-10-30 22:15 UTC

MINOR

Impact Level

22h 6m

Total Duration

Status Updates

Affected Components

SMS Long Code, North AmericaMMS Long Code, North AmericaSMS Short Code, North AmericaMMS Short Code, North AmericaSMS Toll-Free, North AmericaMMS Toll-Free, North America

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