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minor✓ Resolved

SMS Delivery Delays from Twilio to Orange/Soci Madagascar

Twilio•Sat, Aug 15, 2026, 12:35 PM
Status
resolved
Duration
19h 35m
Updates
6
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedSun, Aug 16, 2026, 08:10 AM
This incident has been resolved.
monitoringSun, Aug 16, 2026, 06:05 AM
We have observed a recovery in SMS delivery from Twilio to Orange/Soci network subscribers in Madagascar and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedSun, Aug 16, 2026, 03:53 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to Orange/Soci network subscribers in Madagascar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
identifiedSat, Aug 15, 2026, 07:52 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to Orange/Soci network subscribers in Madagascar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
identifiedSat, Aug 15, 2026, 03:42 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to Orange/Soci network subscribers in Madagascar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedSat, Aug 15, 2026, 01:40 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to Orange/Soci network subscribers in Madagascar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedSat, Aug 15, 2026, 12:35 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to Orange/Soci network subscribers in Madagascar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
b9793d5f-443b-4dcb-88f6-be2a7b79419b
External ID
znm33zx999kp
🕐 Started
Sat, Aug 15, 2026, 12:35 PM
🔄 Last Updated
Sun, Aug 16, 2026, 08:10 AM
✓ Resolved
Sun, Aug 16, 2026, 08:10 AM
MINOR
Impact Level
19h 35m
Total Duration
6
Status Updates
Affected Components
SMS, Middle East & Africa
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