We are observing recovery in SMS delivery delays when sending messages to Smartfren Network in Indonesia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

investigating2026-01-25 20:20 UTC

We are still experiencing SMS delivery delays when sending messages to Smartfren Network in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hour or as soon as more information becomes available.

investigating2026-01-25 18:21 UTC

We are still experiencing SMS delivery delays when sending messages to Smartfren Network in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.

investigating2026-01-25 17:20 UTC

We are experiencing SMS delivery delays when sending messages to Smartfren Network in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID

b8b55cda-4eca-47c6-84af-b80b6b534d43

External ID

2rhg3y4mvvjb

🕐 First reported

2026-01-25 17:20 UTC

🔄 Last Updated

2026-01-26 00:30 UTC

✓ Resolved

2026-01-26 00:30 UTC

MINOR

Impact Level

7h 10m

Total Duration

Status Updates

Affected Components

SMS, APAC

✍️

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