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minor✓ Resolved
SMS Delivery Delays and Failures from a Subset of Twilio Long Codes to WOM Colombia
Status
resolved
Duration
4h 38m
Updates
4
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedTue, Jun 2, 2026, 04:55 PM
This incident has been resolved.
monitoringTue, Jun 2, 2026, 02:48 PM
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to WOM network subscribers in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedTue, Jun 2, 2026, 01:35 PM
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to WOM network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingTue, Jun 2, 2026, 01:22 PM
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to WOM network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingTue, Jun 2, 2026, 12:17 PM
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to WOM network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
📊 TECHNICAL DETAILS
Internal ID
b85c9039-1dcc-44b7-891e-1d3fa6b3189b
External ID
bbx3qyxrds31
🕐 Started
Tue, Jun 2, 2026, 12:17 PM
🔄 Last Updated
Tue, Jun 2, 2026, 04:55 PM
✓ Resolved
Tue, Jun 2, 2026, 04:55 PM
MINOR
Impact Level
4h 38m
Total Duration
4
Status Updates
Affected Components
SMS, Latin America
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