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minor✓ Resolved
Voice Call Failures and Audio Quality Degradation from Italy to a Subset of Twilio Italy Phone Numbers
Status
resolved
Duration
18h 37m
Updates
8
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedFri, Jun 26, 2026, 05:50 AM
This incident has been resolved.
monitoringFri, Jun 26, 2026, 03:40 AM
We have observed a recovery in voice calls from network subscribers in Italy to a subset of Twilio Italy Phone Numbers and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
monitoringThu, Jun 25, 2026, 11:34 PM
We have observed a recovery in voice calls from network subscribers in Italy to a subset of Twilio Phone Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringThu, Jun 25, 2026, 09:32 PM
We have observed a recovery in voice calls from network subscribers in Italy to a subset of Twilio Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedThu, Jun 25, 2026, 07:53 PM
Twilio customers may be experiencing voice call failures and audio quality degradation from network subscribers in Italy to a subset of Twilio Italy Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedThu, Jun 25, 2026, 06:53 PM
Twilio customers may be experiencing voice call failures and audio quality degradation from network subscribers in Italy to a subset of Twilio Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingThu, Jun 25, 2026, 02:41 PM
Twilio customers may be experiencing voice call failures from network subscribers to Subset of Twilio Italy Phone Numbers. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
investigatingThu, Jun 25, 2026, 12:18 PM
Twilio customers may be experiencing voice call failures from network subscribers to a Subset of Italy Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingThu, Jun 25, 2026, 11:13 AM
Twilio customers may be experiencing voice call failures from network subscribers to Twilio Italy Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
📊 TECHNICAL DETAILS
Internal ID
b84f7b8c-02d1-4771-9903-70fc21b92181
External ID
lx76mlw4113t
🕐 Started
Thu, Jun 25, 2026, 11:13 AM
🔄 Last Updated
Fri, Jun 26, 2026, 05:50 AM
✓ Resolved
Fri, Jun 26, 2026, 05:50 AM
MINOR
Impact Level
18h 37m
Total Duration
8
Status Updates
Affected Components
Voice, Europe
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