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none✓ Resolved

AWS cluster backup and restore operations are failing

MongoDB Atlas•Thu, Jul 2, 2026, 10:45 AM
Status
resolved
Duration
24 minutes
Updates
2
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedThu, Jul 2, 2026, 11:10 AM
This incident has been resolved.
monitoringThu, Jul 2, 2026, 10:50 AM
A fix has been implemented and we are monitoring the results.
investigatingThu, Jul 2, 2026, 10:45 AM
We are currently investigating the issue where AWS cluster backup and restores are failing. This includes exports and manual downloads as well as restoring to another cluster. We are also investigation potential impact to other operations on AWS clusters such as modifying instance size.

📊 TECHNICAL DETAILS

Internal ID
b567ae89-7549-4e7e-83cc-3b74537ccbad
External ID
m3x674snxdk6
🕐 Started
Thu, Jul 2, 2026, 10:45 AM
🔄 Last Updated
Thu, Jul 2, 2026, 11:10 AM
✓ Resolved
Thu, Jul 2, 2026, 11:10 AM
NONE
Impact Level
24 minutes
Total Duration
2
Status Updates
Affected Components
MongoDB Cloud
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