minor✓ Resolved

Some merchants and customers may encounter errors when trying to process Shop Pay Installments payments

Shopify•2026-06-10 15:01 UTC

Status

resolved

Duration

1h 53m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2026-06-10 16:55 UTC

This incident has been resolved.

monitoring2026-06-10 15:57 UTC

This issue has been resolved and is being monitored. Shop Pay Installments has been re-enabled for Canada, United States, and Great Britain.

investigating2026-06-10 15:17 UTC

We are investigating and will keep you updated.

investigating2026-06-10 15:01 UTC

Merchants and their customers may experience issues when trying to access Shop Pay Installments.

We will be disabling Shop Pay Installments for Canada, United States, and Great Britain until the issue is resolved.

📊 TECHNICAL DETAILS

Internal ID

b2d8595c-19c6-41af-8b7e-775a310905a0

External ID

t22pmbs2xm69

🕐 First reported

2026-06-10 15:01 UTC

🔄 Last Updated

2026-06-10 16:55 UTC

✓ Resolved

2026-06-10 16:55 UTC

MINOR

Impact Level

1h 53m

Total Duration

Status Updates

Affected Components

Checkout

REQUEST COVERAGE

No article has been written for this incident yet. When 100 people request coverage, we request generation of one.

0 / 100 requests100 more needed