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minor✓ Resolved

User Authentication Identity Gateway API Failure Increase and Gateway API High Latency for Verizon in United States

TwilioTue, May 5, 2026, 06:43 AM
Status
resolved
Duration
7h 46m
Updates
7
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedTue, May 5, 2026, 02:30 PM
This incident has been resolved.
monitoringTue, May 5, 2026, 12:27 PM
We have observed a recovery in User Authentication Identity Gateway API failure increase and Gateway API high latency for Verizon in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedTue, May 5, 2026, 11:58 AM
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase and Gateway API high latency for Verizon in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
monitoringTue, May 5, 2026, 11:31 AM
We have observed a recovery in User Authentication Identity Gateway API failure increase and high latency for Verizon in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedTue, May 5, 2026, 10:54 AM
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase and high latency for Verizon in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedTue, May 5, 2026, 08:54 AM
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase and Gateway API high latency for Verizon in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedTue, May 5, 2026, 07:40 AM
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase and high latency for Verizon in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingTue, May 5, 2026, 06:43 AM
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase and high latency to Verizon in United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
b2a05d1c-2952-4906-8eec-9e2b9a84f41c
External ID
z84sjf1m148n
🕐 Started
Tue, May 5, 2026, 06:43 AM
🔄 Last Updated
Tue, May 5, 2026, 02:30 PM
✓ Resolved
Tue, May 5, 2026, 02:30 PM
MINOR
Impact Level
7h 46m
Total Duration
7
Status Updates
Affected Components
Lookup SIM SwapLegacy Identity MatchAndAttributes
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