← Back to Twilio History
minor✓ Resolved
Voice Call Failures between Twilio and Multiple Networks in Malaysia and Thailand
Status
resolved
Duration
7h 56m
Updates
5
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedTue, Sep 1, 2026, 03:45 PM
This incident has been resolved.
monitoringTue, Sep 1, 2026, 11:34 AM
We have observed a recovery in voice calls between Twilio and Multiple Networks subscribers in Malaysia and Thailand and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringTue, Sep 1, 2026, 09:29 AM
We have observed a recovery in voice calls between Twilio and Multiple Networks subscribers in Malaysia and Thailand and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedTue, Sep 1, 2026, 08:58 AM
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedTue, Sep 1, 2026, 07:49 AM
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingTue, Sep 1, 2026, 07:48 AM
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in multiple countries. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
📊 TECHNICAL DETAILS
Internal ID
b26bbdee-0a09-4df5-acb5-b842ff1b7868
External ID
zgztdjd8s5ts
🕐 Started
Tue, Sep 1, 2026, 07:48 AM
🔄 Last Updated
Tue, Sep 1, 2026, 03:45 PM
✓ Resolved
Tue, Sep 1, 2026, 03:45 PM
MINOR
Impact Level
7h 56m
Total Duration
5
Status Updates
Affected Components
Voice, APAC
REQUEST COVERAGE
No article has been written for this incident yet. When 100 people request coverage, we automatically generate one.
0 / 100 requests100 more needed