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minor✓ Resolved

SMS Delivery Receipt Delays from Twilio to Altan Mexico

Twilio•Tue, Jul 28, 2026, 08:09 PM
Status
resolved
Duration
1h 51m
Updates
4
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedTue, Jul 28, 2026, 10:01 PM
This incident has been resolved.
monitoringTue, Jul 28, 2026, 08:40 PM
We are continuing to monitor for any further issues.
monitoringTue, Jul 28, 2026, 08:22 PM
We have observed a recovery in SMS delivery receipts from Twilio to Altan network subscribers in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedTue, Jul 28, 2026, 08:18 PM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Altan network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingTue, Jul 28, 2026, 08:09 PM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio Phone Numbers to Altan network subscribers in Mexico. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
b22096af-3d58-4d95-b2b0-7b5e5d6e0ce5
External ID
sqncx8nsst5m
🕐 Started
Tue, Jul 28, 2026, 08:09 PM
🔄 Last Updated
Tue, Jul 28, 2026, 10:01 PM
✓ Resolved
Tue, Jul 28, 2026, 10:01 PM
MINOR
Impact Level
1h 51m
Total Duration
4
Status Updates
Affected Components
SMS, Latin America
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