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critical✓ Resolved

Users experiencing issues accessing multiple Atlassian products

TrelloThu, May 14, 2026, 05:24 AM
Status
resolved
Duration
1h 25m
Updates
5
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedThu, May 14, 2026, 06:50 AM
This incident has been resolved.
monitoringThu, May 14, 2026, 06:41 AM
We are now able to see recovery for all impacted products, and users should be able to access their products as expected. Our team is continuing to monitor all products and services to ensure there is no further impact, and we will provide further update when this has been validated and the incident is closed.
monitoringThu, May 14, 2026, 06:40 AM
We are now able to see recovery for all impacted products, and users should be able to access their products as expected. Our team is continuing to monitor all products and services to ensure there is no further impact, and we will provide further update when this has been validated and the incident is closed.
monitoringThu, May 14, 2026, 05:43 AM
Our team has implemented a mitigation for this issue and we are now seeing recovery across Atlassian products. We will continue to monitor this issue for any ongoing concerns, and provide further updates here within an hour as we are able to confirm a full recovery has taken place.
identifiedThu, May 14, 2026, 05:34 AM
Our team has identified the root cause of this issue and is now actively working on mitigating the issue with accessing Atlassian products. At this time, Atlassian customers should also be able to once again raise support requests with our team. We will provide further update within an hour as we are able to progress mitigating this issue.
identifiedThu, May 14, 2026, 05:24 AM
It is likely if you are experiencing any issues relating to logging in or accessing Atlassian products at this time it is likely due to this ongoing incident. We are continuing to receive reports about expanded product impact resulting from this incident. While our team continues to investigate the issue with urgency, we will continue to provide further updates here with additional information. We will provide further update within one hour, or sooner as further information becomes available.

📊 TECHNICAL DETAILS

Internal ID
b1efbd20-dcdd-48e8-abe7-b5cba761f4ee
External ID
96m441rms560
🕐 Started
Thu, May 14, 2026, 05:24 AM
🔄 Last Updated
Thu, May 14, 2026, 06:50 AM
✓ Resolved
Thu, May 14, 2026, 06:50 AM
CRITICAL
Impact Level
1h 25m
Total Duration
5
Status Updates
Affected Components
Trello.comAPIAtlassian Support - Support PortalAtlassian Support TicketingAtlassian Support Knowledge Base
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