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minor✓ Resolved

SMS Delivery Delays from Twilio to Multiple Networks in Colombia

Twilio•Fri, Aug 14, 2026, 02:20 AM
Status
resolved
Duration
4h 19m
Updates
4
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedFri, Aug 14, 2026, 06:40 AM
This incident has been resolved.
monitoringFri, Aug 14, 2026, 05:55 AM
We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedFri, Aug 14, 2026, 04:13 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedFri, Aug 14, 2026, 03:07 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingFri, Aug 14, 2026, 02:20 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
b1b16487-2e06-43bb-95a1-03c1bf04efa4
External ID
17fc7mwpmjn5
🕐 Started
Fri, Aug 14, 2026, 02:20 AM
🔄 Last Updated
Fri, Aug 14, 2026, 06:40 AM
✓ Resolved
Fri, Aug 14, 2026, 06:40 AM
MINOR
Impact Level
4h 19m
Total Duration
4
Status Updates
Affected Components
SMS, Latin America
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