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minor✓ Resolved

SMS Delivery Delays from Twilio to TIGO / COMCEL Guatemala

Twilio•Mon, May 4, 2026, 02:23 AM
Status
resolved
Duration
6h 26m
Updates
4
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedMon, May 4, 2026, 08:50 AM
This incident has been resolved.
monitoringMon, May 4, 2026, 06:42 AM
We have observed a recovery in SMS delivery from Twilio to TIGO / COMCEL network subscribers in Guatemala and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingMon, May 4, 2026, 05:25 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to TIGO / COMCEL network subscribers in Guatemala. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
investigatingMon, May 4, 2026, 03:24 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo and Comcel network subscribers in Guatemala. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingMon, May 4, 2026, 02:23 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to TIGO / COMCEL network subscribers in Guatemala. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
b0de8ef1-2105-4253-8f0c-aee958408b7b
External ID
cdnm7tdj0dyz
🕐 Started
Mon, May 4, 2026, 02:23 AM
🔄 Last Updated
Mon, May 4, 2026, 08:50 AM
✓ Resolved
Mon, May 4, 2026, 08:50 AM
MINOR
Impact Level
6h 26m
Total Duration
4
Status Updates
Affected Components
SMS, Latin America
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