Resolved Service Degradation

This incident has been resolved.

Okta is currently experiencing an issue where errors have been reported with O365 provisioning. The incident is now resolved - Resolved: The issue impacting office 365 users experiencing provisioning errors has been fixed in EU1, OP1, OK1, OK2, OK3, and OK5. Service has been restored to normal. Resolved: On Feb 5th at approximately 4:10pm PDT, Okta began receiving sporadic reports from customers in US Cell 1 and EMEA Cell 1 who were experiencing errors while attempting to provision users to Office 365 or modifying Office365 configuration settings. User authentication was not impacted at any point. The root cause was traced to a serialization bug that affected a portion of Office365 application tenants. In particular, those where federation was auto configured using the Okta Admin UI prior to 2016, or manually configured by running the Okta provided Azure AD powershell cmdlets. Once the root cause was identified, Okta deployed a fix starting at 5:17pm PDT on Feb 5. At 7:42pm PDT, the fix was completely rolled out to all production cells, and functionality was fully restored. Testing and monitoring are being augmented to prevent future occurrences.