Issue Identified - Errors utilizing the PagerDuty MCP

This incident has been resolved.

Summary On September 22, 2026, from 02:34 UTC to 16:45 UTC and again from 17:25 UTC to 20:20 UTC, customers in the US service region experienced failed requests and timeouts when using PagerDuty's remote Model Context Protocol (MCP) server. Approximately 95% of accounts...

We have resolved an incident where PagerDuty customers in the US Service Region were experiencing issues with our public MCP. Impacted customers may have seen 500 errors using our MCP. Event ingestion and incident notification delivery are not affected.

We are seeing improvement with the incident where PagerDuty customers in the US Service Region are experiencing issues with our public MCP. Impacted customers may see 500 or 429 errors using our MCP. Event ingestion and incident notification delivery are not affected. We will provide further...

We are continuing to investigate an incident where PagerDuty customers in the US Service Region are experiencing issues with our public MCP. Impacted customers may see 500 errors using our MCP. Event ingestion and incident notification delivery are not affected. We will provide further updates...

We are investigating an incident where PagerDuty customers in the US Service Region are experiencing issues with our public MCP. Impacted customers may see 500 errors using our MCP. Event ingestion and incident notification delivery are not affected. We will provide further updates within 20...