major✓ Resolved

New ChatGPT App Not Available For Enterprise Users Without Codex Permissions

OpenAI•2026-07-17 15:32 UTC

Status

resolved

Duration

16h 52m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2026-07-18 08:25 UTC

This incident has been resolved.

identified2026-07-18 07:43 UTC

We have identified that this issue has recurred for some Enterprise users. We are working to resolve this.

resolved2026-07-18 05:45 UTC

A fix has been released. Please update to the latest version of the ChatGPT app to receive the fix.

identified2026-07-17 15:32 UTC

Enterprise users who do not have Codex RBAC enabled may see a "codex_cli_workspace_disabled" error when trying to log into the new ChatGPT app post-install.

Please use our ChatGPT Classic while we work to implement a fix.

📊 TECHNICAL DETAILS

Internal ID

af6d2013-115d-4f44-af26-f27e6f97c317

External ID

01KXRBA8B98QHMMVP3M86NHFZ1

🕐 Started

2026-07-17 15:32 UTC

🔄 Last Updated

2026-07-18 08:25 UTC

✓ Resolved

2026-07-18 08:25 UTC

MAJOR

Impact Level

16h 52m

Total Duration

Status Updates

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