major✓ Resolved

New ChatGPT App Not Available For Enterprise Users Without Codex Permissions

OpenAI•Fri, Jul 17, 2026, 03:32 PM

Status

resolved

Duration

16h 52m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ ResolvedSat, Jul 18, 2026, 08:25 AM

This incident has been resolved.

identifiedSat, Jul 18, 2026, 07:43 AM

We have identified that this issue has recurred for some Enterprise users. We are working to resolve this.

resolvedSat, Jul 18, 2026, 05:45 AM

A fix has been released. Please update to the latest version of the ChatGPT app to receive the fix.

identifiedFri, Jul 17, 2026, 03:32 PM

Enterprise users who do not have Codex RBAC enabled may see a "codex_cli_workspace_disabled" error when trying to log into the new ChatGPT app post-install.

Please use our ChatGPT Classic while we work to implement a fix.

📊 TECHNICAL DETAILS

Internal ID

af6d2013-115d-4f44-af26-f27e6f97c317

External ID

01KXRBA8B98QHMMVP3M86NHFZ1

🕐 Started

Fri, Jul 17, 2026, 03:32 PM

🔄 Last Updated

Sat, Jul 18, 2026, 08:25 AM

✓ Resolved

Sat, Jul 18, 2026, 08:25 AM

MAJOR

Impact Level

16h 52m

Total Duration

Status Updates

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