critical✓ Resolved

Some Merchants are experiencing issues accessing Storefronts and Shopify Admins

Shopify•2023-03-13 15:24 UTC

Status

resolved

Duration

41m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2023-03-13 16:05 UTC

This incident has been resolved.

resolved2023-03-13 16:05 UTC

This incident has been resolved.

monitoring2023-03-13 15:56 UTC

A fix has been implemented and the issues impacting Shopify Admins should now also be resolved. Checkouts, Storefronts and access to Support continues to be operational.

identified2023-03-13 15:42 UTC

Checkouts, Storefronts, and our Help Center is fully recovered. We are continuing to work on the issues impacting Shopify Admins.

identified2023-03-13 15:36 UTC

Storefronts and Checkouts are beginning to recover as well as our access to Support. We are continuing to work on resolving the issue.

investigating2023-03-13 15:36 UTC

We are continuing to investigate this issue.

investigating2023-03-13 15:35 UTC

Storefronts and Checkouts are beginning to recover as well as our access to Support. We are continuing to work on resolving the issue.

investigating2023-03-13 15:24 UTC

We are continuing to investigate this issue.

investigating2023-03-13 15:24 UTC

We are aware and investigating the issue. There are also issues with accessing our Help Center, please stay tuned here for updates.

📊 TECHNICAL DETAILS

Internal ID

af54793c-bb0c-4f34-a1c4-6b1191433922

External ID

ds8xn3g4w0lf

🕐 Started

2023-03-13 15:24 UTC

🔄 Last Updated

2024-10-23 05:09 UTC

✓ Resolved

2023-03-13 16:05 UTC

CRITICAL

Impact Level

41m

Total Duration

Status Updates

Affected Components

AdminCheckoutStorefrontSupport

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