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minor✓ Resolved

SMS Delivery Delays from a Subset of Twilio Short Codes to Liberty Mobile Puerto Rico

Twilio•Fri, Mar 27, 2026, 05:59 AM
Status
resolved
Duration
5h 5m
Updates
3
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedFri, Mar 27, 2026, 11:05 AM
This incident has been resolved.
monitoringFri, Mar 27, 2026, 08:50 AM
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingFri, Mar 27, 2026, 06:59 AM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingFri, Mar 27, 2026, 05:59 AM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
af25fcf4-29a3-4956-b451-f295b0d5f87b
External ID
5b1blwjy5lsc
🕐 Started
Fri, Mar 27, 2026, 05:59 AM
🔄 Last Updated
Fri, Mar 27, 2026, 11:05 AM
✓ Resolved
Fri, Mar 27, 2026, 11:05 AM
MINOR
Impact Level
5h 5m
Total Duration
3
Status Updates
Affected Components
SMS, Latin America
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