Resolved Service Disruption

This incident has been resolved.

Okta is currently experiencing an issue with Advanced Server Access. Administrators may have trouble accessing the dashboard, and users may experience errors with SSO or while attempting to authenticate to servers. We are actively investigating and will update this message with more information as soon as we have it. Resolved: An issue impacting Okta Advanced Server Access has been resolved. During the event, Administrators may have experienced errors accessing the ASA dashboard. Additionally, users may have experienced authentication errors. Okta applied several changes to mitigate the issue and continues to monitor and investigate. Additional root cause information will be provided within 48 business hours. Root Cause Analysis: On Saturday, November 23rd at approximately 1:05 PM PDT, Okta detected database resource contention within our Advanced Server Access production environment, resulting in timeout errors for users who were accessing the Advanced Server Access dashboard or were attempting to authenticate to servers. After investigating the issue, at approximately 3:30 PM PDT, Okta took actions to mitigate the resource contention issue by blocking customer API requests for adding groups to projects and synchronizing data to servers. Most Advanced Server Access functionality was restored through this action. Upon further investigation, Okta identified an additional inefficiency in our synchronous logic, and made a change to asynchronous background job processing. Following our investigation and mitigation actions, Okta re-enabled the API for synchronizing data to servers at approximately 6:47 PM PDT. Okta also re-enabled the API for adding groups to projects, fully restoring all services at this time. Okta's has implemented changes to mitigate the impact of similar issues in the future, and is continuing its full Root Cause Analysis of the incident,. We expect to be able to provide further details and future preventative actions by December 4, 2019. Additional RCA details will be posted here once this is investigation is complete.