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minor✓ Resolved

SMS Delivery Receipt Delays from Twilio to Liberty Mobile Puerto Rico

Twilio•Fri, Jul 24, 2026, 05:50 PM
Status
resolved
Duration
13h 49m
Updates
7
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedSat, Jul 25, 2026, 07:40 AM
This incident has been resolved.
monitoringSat, Jul 25, 2026, 04:27 AM
We have observed a recovery in SMS delivery receipts from Twilio to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringSat, Jul 25, 2026, 02:21 AM
We have observed a recovery in SMS delivery receipts from Twilio to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedSat, Jul 25, 2026, 01:25 AM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
identifiedFri, Jul 24, 2026, 09:25 PM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedFri, Jul 24, 2026, 07:25 PM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedFri, Jul 24, 2026, 06:24 PM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingFri, Jul 24, 2026, 05:50 PM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
ad11a9eb-23fa-4827-b4e4-7b15c9a64caa
External ID
47bwlvtr19vk
🕐 Started
Fri, Jul 24, 2026, 05:50 PM
🔄 Last Updated
Sat, Jul 25, 2026, 07:40 AM
✓ Resolved
Sat, Jul 25, 2026, 07:40 AM
MINOR
Impact Level
13h 49m
Total Duration
7
Status Updates
Affected Components
SMS Long Code, North AmericaSMS Short Code, North AmericaSMS Toll-Free, North America
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