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minor✓ Resolved

SMS Delivery Delays from Twilio to Free Caraibe France

Twilio•Tue, Aug 18, 2026, 12:33 AM
Status
resolved
Duration
19h 16m
Updates
8
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedTue, Aug 18, 2026, 07:50 PM
This incident has been resolved.
monitoringTue, Aug 18, 2026, 04:25 PM
We have observed a recovery in SMS delivery from Twilio to Free Caraibe network subscribers in France and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringTue, Aug 18, 2026, 02:17 PM
We have observed a recovery in SMS delivery from Twilio to Free Caraibe network subscribers in France and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedTue, Aug 18, 2026, 08:24 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to Free Caraibe network subscribers in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
identifiedTue, Aug 18, 2026, 04:18 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to Free Caraibe network subscribers in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedTue, Aug 18, 2026, 02:17 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to Free Caraibe network subscribers in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedTue, Aug 18, 2026, 01:17 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to Free Caraibe network subscribers in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
identifiedTue, Aug 18, 2026, 12:38 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to Free Caraibe network subscribers in Martinique. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingTue, Aug 18, 2026, 12:33 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to Free Caraibe network subscribers in Martinique. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
ac20f3f5-7417-40b7-a538-cb1d5b662670
External ID
1s3rcx7r2xhw
🕐 Started
Tue, Aug 18, 2026, 12:33 AM
🔄 Last Updated
Tue, Aug 18, 2026, 07:50 PM
✓ Resolved
Tue, Aug 18, 2026, 07:50 PM
MINOR
Impact Level
19h 16m
Total Duration
8
Status Updates
Affected Components
SMS, Europe
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