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critical✓ Resolved

Issues accessing Jira Cloud, Jira Service Management and Confluence in some regions

Confluence•Thu, Aug 27, 2026, 04:22 AM
Status
resolved
Duration
58 minutes
Updates
4
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedThu, Aug 27, 2026, 05:20 AM
This incident has been resolved.
monitoringThu, Aug 27, 2026, 04:51 AM
The issues relating to loading Jira Cloud, Jira Service Management and Confluence are now in recovery. We'll continue to monitor closely to confirm stability and provide an update within one hour, or sooner as more information becomes available.
identifiedThu, Aug 27, 2026, 04:33 AM
Our teams have identified a possible fix for the issues impacting Jira Cloud, Jira Service Management and Confluence. This is now being rolled out to impacted regions and we will update within one hour, or sooner if further information is available.
investigatingThu, Aug 27, 2026, 04:25 AM
We are investigating an issue with accessing products that is impacting Confluence, Jira Cloud and Jira Serivce Management customers. Our team is urgently investigating this issue and we will provide further details within one hour or sooner if information is available.
investigatingThu, Aug 27, 2026, 04:22 AM
Our teams have identified this issue is also impacting Jira Service Management. We will update further as soon as possible.

📊 TECHNICAL DETAILS

Internal ID
ac1a2493-4dd8-4568-964e-44821e68bd1d
External ID
qq07180qzmpp
🕐 Started
Thu, Aug 27, 2026, 04:22 AM
🔄 Last Updated
Thu, Aug 27, 2026, 05:20 AM
✓ Resolved
Thu, Aug 27, 2026, 05:20 AM
CRITICAL
Impact Level
58 minutes
Total Duration
4
Status Updates
Affected Components
View ContentiOS AppCreate and EditAndroid AppCommentsAuthentication and User ManagementSearchAdministrationNotificationsMarketplace AppsPurchasing & LicensingSignupConfluence AutomationsCloud to Cloud Migrations - Copy Product DataServer to Cloud Migrations - Copy Product Data
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