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major✓ Resolved
Credit purchase issues & delays
Status
resolved
Duration
4h 10m
Updates
3
Coverage
0 articles
INCIDENT TIMELINE
✓ Resolved
This incident has been resolved.
monitoring
Purchasing has been confirmed working regularly again, since around 2:30pm Pacific Time. Engineers are monitoring to ensure the system stays healthy.
identified
The root cause has been discovered and engineers are working on a fix
investigating
We've received reports that some customers who purchase API or Extra Usage credits are having issues purchasing, and some purchases charged successfully are resulting in significant delay until those customers see the updated credits.
Engineering is investigating.
📊 TECHNICAL DETAILS
Internal ID
ab4818be-c90f-4877-97d9-c7030b2cbac7
External ID
qtmzycrwksws
🕐 First reported
🔄 Last Updated
✓ Resolved
MAJOR
Impact Level
4h 10m
Total Duration
3
Status Updates
Affected Components
claude.aiplatform.claude.com (formerly console.anthropic.com)
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