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major✓ Resolved

Credit purchase issues & delays

Anthropic (Claude)Sun, Feb 1, 2026, 09:59 PM
Status
resolved
Duration
4h 10m
Updates
3
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedMon, Feb 2, 2026, 02:10 AM
This incident has been resolved.
monitoringSun, Feb 1, 2026, 11:47 PM
Purchasing has been confirmed working regularly again, since around 2:30pm Pacific Time. Engineers are monitoring to ensure the system stays healthy.
identifiedSun, Feb 1, 2026, 11:08 PM
The root cause has been discovered and engineers are working on a fix
investigatingSun, Feb 1, 2026, 09:59 PM
We've received reports that some customers who purchase API or Extra Usage credits are having issues purchasing, and some purchases charged successfully are resulting in significant delay until those customers see the updated credits. Engineering is investigating.

📊 TECHNICAL DETAILS

Internal ID
ab4818be-c90f-4877-97d9-c7030b2cbac7
External ID
qtmzycrwksws
🕐 Started
Sun, Feb 1, 2026, 09:59 PM
🔄 Last Updated
Mon, Feb 2, 2026, 02:10 AM
✓ Resolved
Mon, Feb 2, 2026, 02:10 AM
MAJOR
Impact Level
4h 10m
Total Duration
3
Status Updates
Affected Components
claude.aiplatform.claude.com (formerly console.anthropic.com)
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