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minor✓ Resolved

Voice Call Failures from a Subset of Twilio Mobile Numbers to Claro Nework in Colombia

Twilio•Thu, Jul 30, 2026, 08:28 PM
Status
resolved
Duration
5h 41m
Updates
5
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedFri, Jul 31, 2026, 02:10 AM
This incident has been resolved.
identifiedFri, Jul 31, 2026, 12:41 AM
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to Claro network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedThu, Jul 30, 2026, 10:39 PM
Twilio customers may be experiencing voice call failures from a subset of Twilio Mobile Numbers to Claro network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedThu, Jul 30, 2026, 09:33 PM
Twilio customers may be experiencing voice call failures from a subset of Twilio Mobile Numbers to Claro network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
identifiedThu, Jul 30, 2026, 08:48 PM
Twilio customers may be experiencing voice call failures from a subset of Twilio Mobile Numbers to network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingThu, Jul 30, 2026, 08:28 PM
Twilio customers may be experiencing voice call failures from a subset of Twilio Mobile Numbers to Claro network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
aac6030c-4052-47af-a02d-ebac7a7fb28c
External ID
x6fwt0bgbnmq
🕐 Started
Thu, Jul 30, 2026, 08:28 PM
🔄 Last Updated
Fri, Jul 31, 2026, 02:10 AM
✓ Resolved
Fri, Jul 31, 2026, 02:10 AM
MINOR
Impact Level
5h 41m
Total Duration
5
Status Updates
Affected Components
Voice, Latin America
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