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major✓ Resolved

Degraded functionality for Claude Cowork on Windows

Anthropic (Claude)•
Status
resolved
Duration
4d 3h
Updates
2
Coverage
0 articles

INCIDENT TIMELINE

✓ Resolved
This incident has been resolved.
resolved
This issue has been resolved. Microsoft has released a September 14 Windows update that fixes it: https://support.microsoft.com/en-us/servicing/os/windows-11/2026/09/kb5129195-windows-11-24h2-25h2-security-update
identified
A Windows update released September 8 has left Claude Cowork on Windows unable to run local commands, because its workspace can no longer reach your computer's drive. For most users, chat and file reading and editing still work. There's no in-app workaround yet, and restarting or reinstalling won't help. Microsoft has developed a fix and is working to release it. We'll post an update when we have more to share.

📊 TECHNICAL DETAILS

Internal ID
a9669641-26b3-450e-9367-d52d76122ba8
External ID
r1pqn1kb4hvk
🕐 Started
🔄 Last Updated
✓ Resolved
MAJOR
Impact Level
4d 3h
Total Duration
2
Status Updates
Affected Components
Claude Cowork
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