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minor✓ Resolved
SMS Delivery Failures from Twilio to Natcom Haiti
Status
resolved
Duration
2d 17h
Updates
12
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedSat, Jul 4, 2026, 02:30 PM
This incident has been resolved.
monitoringSat, Jul 4, 2026, 12:41 PM
We have observed a recovery in SMS delivery from Twilio to Natcom network subscribers in Haiti and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringSat, Jul 4, 2026, 10:35 AM
We have observed a recovery in SMS delivery from Twilio to Natcom network subscribers in Haiti and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedSat, Jul 4, 2026, 05:57 AM
Twilio customers may be experiencing SMS delivery failures from Twilio to Natcom network subscribers in Haiti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
identifiedFri, Jul 3, 2026, 05:47 AM
Twilio customers may be experiencing SMS delivery failures from Twilio to Natcom network subscribers in Haiti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
identifiedThu, Jul 2, 2026, 01:44 PM
Twilio customers may be experiencing SMS delivery failures from Twilio to Natcom network subscribers in Haiti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
identifiedThu, Jul 2, 2026, 05:44 AM
Twilio customers may be experiencing SMS delivery failures from Twilio to Natcom network subscribers in Haiti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
identifiedThu, Jul 2, 2026, 01:43 AM
Twilio customers may be experiencing SMS delivery failures from Twilio to Natcom network subscribers in Haiti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedWed, Jul 1, 2026, 11:42 PM
Twilio customers may be experiencing SMS delivery failures from Twilio to Natcom network subscribers in Haiti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedWed, Jul 1, 2026, 10:42 PM
Twilio customers may be experiencing SMS delivery failures from Twilio to Natcom network subscribers in Haiti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
identifiedWed, Jul 1, 2026, 10:16 PM
Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Natcom network subscribers in Haiti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedWed, Jul 1, 2026, 09:13 PM
Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Natcom network subscribers in Haiti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingWed, Jul 1, 2026, 09:06 PM
Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Natcom network subscribers in Haiti. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
📊 TECHNICAL DETAILS
Internal ID
a813f55e-26f9-42e9-bbd1-13660adebf30
External ID
d21hf313fgds
🕐 Started
Wed, Jul 1, 2026, 09:06 PM
🔄 Last Updated
Sat, Jul 4, 2026, 02:30 PM
✓ Resolved
Sat, Jul 4, 2026, 02:30 PM
MINOR
Impact Level
2d 17h
Total Duration
12
Status Updates
Affected Components
SMS, Latin America
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